Gansett Cruises | Frequently Asked Questions For Tours & Cruises

HOW CAN I PURCHASE A GIFT CERTIFICATE?

Gift certificates can be purchasedÂ online or by calling our ticket booth at 401.619.1300.

WHERE DO WE PARK?

Newport offers metered street parking and public parking lots.Â

Please be sure to give yourself plenty of time to find parking and walk to the boat especially during peak times of the season. We suggest at least 30 minutes to park and walk to the ticket booth.

WHERE DO WE BOARD?

We are located at 2Â Bowenâs Landing in Newport, RI. Check in at our ticket booth to receive your boarding pass and a tour guide will bring everyone down to the boat when itâs time to board.

WHAT TIME DO WE NEED TO CHECK-IN?

Please check in at our ticket booth at least 20 minutes before your scheduled trip time. The boat will not wait for late passengers.

WHAT SHOULD WE WEAR?

For your safety, please wear soft-soled shoes â no heels! For your comfort, you may want to bring layers as the ocean breeze can sometimes be cool. Sunglasses, sunscreen, and a hat are also recommended.

WHAT ABOUT THE WEATHER?

Our trips will go out in a variety of weather including light rain, drizzle and fog, as long as the captain deems it safe to do so. If we do cancel based on weather, you will be able to reschedule your ticket or receive a full refund.

WHAT'S THE CANCELATION/REFUND POLICY?

Tickets canceled less than 24 hours in advance are non-refundable. Tickets are refundable if we have to cancel a trip due to less than minimum passenger count or weather conditions.

WHAT IS YOUR SCHEDULE OF TRIPS?

Trips are offered daily from May through October. Please see ourÂ calendarÂ for specific dates and times.

WHEN DO TICKETS GO ON SALE?

Our booking calendar opens in spring. Call anytime for info about booking private charters.

ARE REFRESHMENTS AVAILABLE?

Each of our trips offers a complimentary beverage as outlined in the tour descriptions. A cash bar with water, soda, beer, wine, and specialty mixed drinks is available on each trip. Outside food and drink is not permitted

IS THERE ANY NARRATION?

Our trips are fully narrated as our guides share the legends and rich history of this amazing seaport.

ARE THERE RESTROOMS ON BOARD?

There is a âmarine headâ on board for passengers to use. We do suggest using a public restroom before boarding.

ARE CHILDREN ALLOWED?

Children are allowed on all of our trips. We have found that many families prefer the trips earlier in the day and we find the sunset trips attract more adults.

ARE WHEELCHAIRS ALLOWED?

Due to safety reasons, wheelchairs are not allowed onboard. There is a ramp leading down to the dock and another ramp from the dock up to the boat. Passengers will need to climb down three steps from the ramp to board the boat. Wheelchairs can be left at the ticket booth during the trip.

ARE STROLLERS AND CAR SEATS ALLOWED?

Due to safety reasons, strollers and car seats are not allowed onboard. These items may be left near the ticket booth before boarding the boat.

CAN WE BRING OUR DOG ABOARD?

Unfortunately, we are not able to allow dogs on board. Certified service dogs are allowed.

WHAT ARE THE POLICIES FOR LARGE GROUPS?

Any party of 10 or more should call (401.619.1300) orÂ emailÂ to book.

Please keep in mind that our tours are narrated and passengers are looking forward to listening to the tour guide; therefore we ask groups to be mindful of their noise level.

IS THE BOAT AVAILABLE FOR PRIVATE CHARTER?

Yes! Gansett can be chartered for any number of special occasions. You can read more about our chartersÂ here and please contact our ticket booth at 401.619.1300 for more information.

PLEASE KEEP IN MIND

We reserve the right to refuse admittance of any passenger at any time to any trip.
We reserve the right to verify age before serving alcohol and refuse service when appropriate.
No smoking or vaping at any time on the boat.
No illegal drugs are allowed on the boat at any time.

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